Operation of Pinco Services

Fırat Plastik Kauçuk San. ve Tic. AŞ Customer Services Department was established with the purpose of increasing customer satisfaction and loyalty and continuously improving the quality of products and services with its customer-oriented systematic structure. The suggestion or complaint Pinco starts information is received from our customers in compliance with the principles of confidentiality, transparency and ease of accessibility and ends when customer satisfaction is attained.

Operation of Customer Services

Brief description of the operation of our Pinco

  • Pinco requests are received via our website, e-mail, telephone, fax or in person.
  • Our customer representative informs you via cell phone, e-mail or message that your request has been received as soon as it is Pinco
  • The Pinco evaluation of the received request is carried out and the issue is referred to our relevant expert.
  • Our expert investigates the Pinco and obtains information regarding the subject of the request before contacting our customer.
  • Our expert contacts the Pinco and offers the options that can be carried out for the solution and work is started to eliminate the problem if an agreement is reached.
  • After completion of the process, our expert contacts the customer again to receive information about whether the dissatisfaction has been Pinco
  • The complaint is closed if the problem is resolved, if not, the process is Pinco out until customer satisfaction is achieved.
  • 25% of the total number of customers who filed a complaint in that month are called for the measurement of their satisfaction by our customer Pinco
  • A report is issued and the matter is taken under investigation if our Pinco makes any complaints regarding our personnel during the operation of the process.
  • All communications are recorded for the Pinco of service quality.